Shipping policy

Shipping Policy

Last updated: [05/06/2025]

At FoodSklep, we’re committed to getting your favourite food products delivered fresh and on time. Please review our shipping policy below.

Processing Time

• Orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays are processed the next business day.
• You will receive an email once your order is confirmed and another once it has shipped.

Shipping Rates & Delivery Estimates

Shipping Rates are determined by weight. A breakdown is as follows:

• £6.59 on all orders up to 9kg.
• £10.19 on all orders between 9kg and 18.5kg
• £16.78 on all orders between 18.5kg and 27.5kg
• £20.38 on all orders above 27.5kg
• Estimated order dispatch times: 1–3 business days
• We currently ship to addresses within the United Kingdom only.

Free Shipping

• Enjoy free standard shipping on orders over £70.00.
• Applies to eligible products and destinations within the UK.

Shipment Tracking

• Once your order ships, you will receive an email with a tracking number.
• You can track your order using the link in the email.
• Please allow up to 12 hours for tracking information to become available.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification with a tracking number. Please allow at least 12 hours for the tracking information to become active.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at hello@foodsklep.com with your name and order number, and we’ll investigate the issue.

Shipping Restrictions

• We do not ship to P.O. boxes or military addresses.
• Some items may be restricted in certain areas due to legal limitations.

Delays and Issues

• While we aim for timely delivery, delays can happen due to weather, courier issues, or high demand.
• If your order is significantly delayed, please contact us at hello@foodsklep.com.

Refunds, Returns, and Exchanges

Please see our [Return & Refund Policy] page for full details.
Due to the nature of goods sold, we are unable to accept returns.

If your item arrives damaged, please email us within 48 hours of receipt at hello@foodsklep.com with your order number and photos of the damage. We will do our best to find a satisfactory solution.

Questions or Concerns?

If you need assistance with your order, feel free to contact us:
📧 hello@foodsklep.com